Refund Policy

1. Return only at branch item was purchased
2. No Return and No Refund for COLD CHAIN MEDICATION (FOR ALL CLIENTS)
3. You can return any unwanted intact, unopened items, medicines to Pharmasolutions within 24hours of purchase for individuals and 3 days for healthcare professionals/hospitals/clinics with receipt. Note: Loose tablets, not in sealed packs cannot be returned, except on condition they never left the Pharmacy.
4. We can replace like for like item(s). Medicines, food, extemporaneous preparations (within or outside Pharmacy) or cosmetic products which have been opened cannot be refunded or exchanged, unless they’re faulty.
5. If you’ve asked for a replacement, we’ll update you via email. If your item(s) is out of stock, we’ll refund you instead.
6. No Return and No Refund for reduced Cost item due to short date or damaged container.
7. For refunds, we’ll credit your original payment method and remove any loyalty points collected. Please allow up to 24 to 72 hours ( most are done within 24-48 hours) for the refund to be processed.
8. If no receipt , but evidence of possibility of purchase from Pharmasolutions, Please complete additional comments section and you May receive a store Credit but no Refund.

To return your product, you should mail your product to: info@pharmasolutions-ng.com.

Need help?

Contact us at info@pharmasolutions-ng.com for questions related to refunds and returns.